Privacy Policy

Privacy Policy

Effective Date: 1 January 2024
Last Updated: [Insert latest revision date if updated later]

1. Introduction

MYENSY Academy Sdn Bhd (“Company”, “we”, “us”, or “our”) operates the multivendor platform located at https://estore.myensyacademycatherine.com (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our platform as a customer, vendor, or visitor.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Data

When you voluntarily provide it, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Information

  • Communication Preferences

b) Vendor Information

If you register as a vendor, we may collect:

  • Business Name & Registration Details

  • Bank Account Details (for payouts)

  • Contact Person Information

c) Usage Data

We automatically collect information such as:

  • IP Address

  • Browser Type and Device Information

  • Pages Visited and Time Spent

  • Referring Website URLs

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders made on the platform

  • To allow vendors to communicate with customers to coordinate delivery or product-related inquiries

  • To improve, personalize, and enhance the platform experience

  • To administer your account (vendor/customer)

  • To send important updates or promotional content (if opted-in)

  • To detect and prevent fraud or misuse of the platform

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

a) With Vendors (Upon Order Placement)

When a customer places an order, we share necessary contact details (e.g., name, phone number, delivery address) with the relevant vendor to enable direct fulfillment and communication.
Vendors are strictly required to use this information only for fulfilling the order and must not use it for marketing or unrelated purposes unless the customer provides explicit consent.

b) With Service Providers

We may engage third-party service providers to assist with:

  • Hosting and infrastructure

  • Payment processing

  • Data analytics

  • Customer support tools

c) For Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal processes.

5. Vendor Responsibility and Data Use Policy

All vendors on our platform must agree to:

  • Use customer data only for order fulfillment and support purposes

  • Not store, reuse, or resell customer data outside of the MYENSY platform

  • Comply with all applicable data protection laws and our vendor terms of service

Violation of these policies may result in account suspension or termination.

6. Security of Your Information

We implement administrative, technical, and physical safeguards to protect your information. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security due to the nature of the internet.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights:

  • Right to access personal data we hold about you

  • Right to request correction of inaccurate data

  • Right to request deletion of your data

  • Right to object to or restrict processing

  • Right to data portability

You may exercise these rights by contacting us at the email below. We may require verification of your identity.

8. Retention of Data

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Vendor access to customer data is time-limited and restricted per order.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage users to review this page periodically for any updates.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

MYENSY Academy Sdn Bhd
📧 Email: [info@myensyacademy.com]
🌐 Website: https://estore.myensyacademycatherine.com

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